Privacy policy

Letzte Fassung: 26. März 2026

Privacy Policy – GrimPaws

Grim Paws operates this shop and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the “Services”). Grim Paws is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we refer to information that identifies you or can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized so that it cannot be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data:

Contact details including name, postal address, billing address, shipping address, phone number, and email address.
Financial data including credit card, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.
Account information including username, password, security questions, preferences, and settings.
Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communication with us including information you provide when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how and when you interact with the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you when you create an account, place an order, contact us, or otherwise provide your personal data.
Automatically through the Services when you use our website, through cookies and similar technologies.
From our service providers when they collect or process personal data on our behalf.
From our partners and other third parties.

How Do We Use Your Personal Data?

We may use your personal data for the following purposes:

Providing, improving, and customizing the Services
Including processing payments, fulfilling orders, arranging shipping, handling returns and exchanges, maintaining your account, and providing a personalized shopping experience.

Marketing and advertising
To send marketing communications via email, SMS, or mail and to display advertisements based on your browsing or purchasing behavior.

Security and fraud prevention
To detect and prevent fraudulent, illegal, or malicious activity and to ensure the security of our Services.

Communication
To provide customer support and respond to your inquiries.

Legal reasons
To comply with legal obligations, respond to legal requests, and enforce our terms and policies.

How Do We Share Personal Data?

We may share your personal data under the following circumstances:

With Shopify and third-party service providers (such as payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and advertising.
When required to comply with legal obligations.
In connection with business transactions such as a merger or sale.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal data to provide and improve its services. Data you submit may be transferred to Shopify and third parties located in other countries.

For more information, please see the Shopify Privacy Policy:
https://privacy.shopify.com

Data Retention

We retain your personal data as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.