Terms of service

Terms of Service

OVERVIEW

Welcome to GrimPaws. The terms “we”, “us” and “our” refer to GrimPaws. GrimPaws operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). GrimPaws is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products and services as accurately as possible in our online store. However, please note that colors and product appearance may vary depending on your device, screen settings, and configuration.

We do not guarantee that the appearance of any product or service purchased by you will exactly match how it appears on your screen.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. GrimPaws reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once an order has been accepted or sent to production.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges.

Prices listed in our online store may differ from prices offered elsewhere, including by third parties. We may offer promotions from time to time that are subject to separate terms. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information so we can complete your transactions and contact you if needed.

You represent and warrant that:

  1. the payment information you provide is true, correct, and complete,
  2. you are authorized to use the payment method provided,
  3. charges incurred by you will be honored by your payment provider, and
  4. you will pay all charges incurred by you at the posted prices, including shipping and applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, high order volume, or events outside our reasonable control. Risk of loss passes to you upon delivery of the products to the carrier, where permitted by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, images, graphics, designs, logos, product listings, and other content, are owned by GrimPaws, its affiliates, licensors, or content suppliers and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants you any license or right under any patent, trademark, copyright, or other intellectual property rights of GrimPaws, Shopify, or any third party.

The names, logos, product names, service names, designs, and slogans of GrimPaws are trademarks of GrimPaws or its licensors. Shopify’s name, logo, and related marks are trademarks of Shopify. All other names and marks are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

Any new features or tools added to the Services in the future shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or services. We are not responsible for examining or evaluating their content or accuracy and do not warrant or accept liability for third-party materials or websites.

If you choose to access third-party websites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

GrimPaws is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase you make through this store is made directly with GrimPaws.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and GrimPaws, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with GrimPaws.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, . Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be transmitted to Shopify and third parties located in countries other than your own. Please review our Privacy Policy for more details.

SECTION 11 - FEEDBACK

If you submit ideas, suggestions, reviews, proposals, or other content (“Feedback”), you grant us a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent and warrant that:

  1. you own or control all rights in the Feedback,
  2. you have disclosed any compensation or incentive received in connection with the Feedback, and
  3. your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates these Terms or any intellectual property rights.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services:

  • for any unlawful or malicious purpose,
  • to violate any applicable law or regulation,
  • to infringe our intellectual property rights or those of others,
  • to harass, abuse, defame, threaten, or harm any person,
  • to transmit false or misleading information,
  • to send spam or other unsolicited promotional material,
  • to impersonate any person or entity, or
  • to interfere with anyone else’s use of the Services.

You also agree not to upload malicious code, scrape the site, collect personal data of others, or interfere with the security features of the Services. We reserve the right to suspend or terminate access if these Terms are violated.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at any time, without notice, in our sole discretion. You remain liable for all amounts due up to the date of termination.

Any provisions which by their nature should survive termination shall survive, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented through the Services is made available for general information only. We do not warrant the accuracy, completeness, or usefulness of this information.

Except as expressly stated by GrimPaws, the Services and all products offered through them are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by law.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, GrimPaws, its affiliates, partners, employees, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, savings, data, or replacement costs, arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless GrimPaws, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, demand, liability, damage, or expense, including reasonable legal fees, arising out of:

  1. your breach of these Terms,
  2. your violation of any law or third-party rights, or
  3. your misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding all prior agreements, communications, and proposals.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms and our rights and obligations without restriction.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding conflict of law rules and, where applicable, without prejudice to mandatory consumer protection laws of your country of residence.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

GrimPaws
Email: grimpaws.official@gmail.com
Address: Tavistockstraße 3, 29229 Celle, Germany